Privacy Policy

Ocontra LLC (“Ocontra,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal and business information you share with us.

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you access or use the Ocontra platform, website, applications, and related services (collectively, the “Services”).

By using the Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following categories:

1.1 Information You Provide Directly

This may include:

• Name, email address, company name, and contact details
• Account login credentials
• Billing and subscription-related information (processed via Stripe)
• Files, documents, financial data, and other content you upload
• Communications with us (support requests, feedback, emails)

1.2 Information Collected Automatically

When you access the Services, we may automatically collect:

• IP address
• Device type, browser type, and operating system
• Usage data (pages viewed, features used, session activity)
• Log files and diagnostic data

This information is used for security, analytics, performance monitoring, and service improvement.

1.3 Information from Integrations & Third Parties

If you connect third-party services (e.g., accounting platforms or cloud storage providers), we may access data made available through those integrations in accordance with your permissions.

We are not responsible for the privacy practices of third-party services.

2. How We Use Information

We use information for the following purposes:

• To provide, operate, and maintain the Services
• To process transactions and manage subscriptions
• To generate reports, analytics, and AI-assisted outputs
• To improve functionality, accuracy, and user experience
• To communicate with users regarding accounts, updates, and support
• To monitor usage, detect fraud, and enhance security
• To comply with legal and regulatory obligations

We do not sell personal information.

3. AI Processing Disclosure

Ocontra uses automated systems, including artificial intelligence and machine learning models, to assist with data analysis, reporting, and workflow optimization.

Information you upload or connect may be processed by these systems to:

• Generate insights, summaries, or reports
• Identify trends, anomalies, or patterns
• Support platform functionality

AI-generated outputs are dependent on input data and configurations and may be inaccurate or incomplete. AI processing is used solely to provide the Services and is not used to train generalized public models unless explicitly disclosed.

4. Payment Information

All payments are processed through Stripe.

Ocontra does not store full payment card numbers. Stripe's handling of payment information is governed by its own privacy policy and security practices.

5. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Maintain user sessions
• Remember preferences
• Analyze usage trends
• Improve performance and reliability

You may adjust browser settings to refuse cookies; however, some features of the Services may not function properly.

6. How We Share Information

We may share information only in the following circumstances:

• Service Providers: With trusted vendors who support hosting, analytics, payment processing, security, or customer support
• Legal Compliance: When required by law, regulation, subpoena, or court order
• Business Transfers: In connection with a merger, acquisition, restructuring, or sale of assets
• With Your Consent: When you explicitly authorize disclosure

We do not sell or rent personal information to third parties.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no system can be guaranteed to be 100% secure. You acknowledge and accept that:

• Transmission of data over the internet involves inherent risk
• Ocontra cannot guarantee absolute security

You are responsible for maintaining the confidentiality of your login credentials.

8. Data Retention

We retain information only for as long as necessary to:

• Provide the Services
• Fulfill contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

User Data may be deleted after account termination, subject to reasonable retention periods and legal obligations.

9. Your Rights & Choices

Depending on your location, you may have rights to:

• Access information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing

Requests may be submitted to [email protected]. We may require verification of identity before fulfilling requests.

10. Children's Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. International Users

If you access the Services from outside the United States, you acknowledge that information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective upon posting. Continued use of the Services after updates constitutes acceptance of the revised policy.

13. Contact Information

Acknowledgment

By using the Services, you acknowledge that you have read and understood this Privacy Policy.